These workshops addressed NDC servicing gaps such as refunds and booking changes, net fares in an NDC environment and issues around number of passengers in a passenger name record.

The travel management company has worked closely with Sabre to provide valuable insights into development of a solution that provides a scalable platform to deliver NDC content to FCM customers and discussions are now underway with Sabre to commence testing the technology provider’s NDC advanced passenger information.

“We have really moved things into a higher gear in terms of driving our NDC roadmap forward over the last couple of months, particularly since we established a dedicated global distribution team to spearhead industry collaboration between technology and global distribution system providers, travel management companies and airlines in developing solutions to book and service NDC content,” said Marcus Eklund, global managing director, FCM Travel Solutions.

“NDC will increasingly become a reality in 2019, but our goal has always been to balance the short-term priorities of NDC with building a long-term, workable solution with our technology partners at Amadeus and Sabre.

“If you draw an analogy with moving into a new house, the ultimate vision for NDC is the perfect smart home where everything works and you have Alexa in every room.”

He added: “However, the airlines are pushing us to move into a half-built house.

“There is still a lot of work to be done.

“That’s why we are piloting solutions with our technology partners to make sure that when we do move into that house, we can give our customers an even better business travel experience.

“The last thing we want to create for ourselves and our customers is more inefficiencies when booking flights and managing data,” explained Eklund.